Terms & Conditions

PRODUCT DESCRIPTION

We make every effort to ensure that product descriptions on our website are accurate. The colours shown are representative, but may vary due to conditions outside of our control, such as photographic reproduction and the variability of display screens. We aim to provide you with as much information as possible on the website. Please contact us either over the phone or by email if you require any further details or to check availability if a product is showing out of stock.

PRICING

Prices advertised on our website may vary from store prices due to specific offers and discounts advertised online, and which apply to online purchases only. All prices are in £ sterling (GBP) inclusive of VAT and exclusive of delivery.

PAYMENT

House of Carillon accepts most major credit/debit cards.

DELIVERY & RETURNS POLICY

Please read our Delivery & Returns Policy for full details.

DISCLAIMER AND LIABILITY

By placing an order with us you have agreed to our Terms and Conditions. The website and the Terms and Conditions provided are applicable to UK law. Any use of the website or purchases made outside the UK will not be applicable to non UK laws or regulations. Your statutory rights have not been affected by these terms and conditions.

By accepting our terms and conditions you also accept our Delivery & Returns policy.

DATA PROTECTION

As of 25th May 2018 all of our activities are compliant with the new GDPR law. Your details will never be passed on to 3rd parties for marketing purposes by House of Carillon.

PRIVACY POLICY

House of Carillon/hoconline.co.uk Privacy Policy

This privacy policy sets out how House of Carillon/hoconline.co.uk uses and protects any information that you give House of Carillon/hoconline.co.uk when you use this website.

Here at House of Carillon/hoconline.co.uk we take your privacy very seriously and is committed to ensuring that your privacy is protected. As of the 25th May 2018, with the implementation of the General Data Protection Regulation (GDPR), we are ensuring that all our activities are GDPR compliant. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Why type of information do House of Carillon/hoconline.co.uk collect?

House of Carillon/hoconline.co.uk receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How do House of Carillon/hoconline.co.uk collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why do House of Carillon/hoconline.co.uk collect such personal information?

House of Carillon/hoconline.co.uk collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

How do House of Carillon/hoconline.co.uk store, use, share and disclose site visitors' personal information?

Our website is hosted on the Wix.com platform. Wix.com provides House of Carillon with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com's data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by hoconline.co.uk adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Your payment details will be processed by the payment gateway. Your delivery will be processed by our couriers/delivery company who will receive your shipping address and may include your email and phone number (should you provide us with this). This is only for the purposes of ensuring your delivery gets to you correctly and provides them with the necessary information to be able to contact you should they need to.

How House of Carillon/hoconline.co.uk communicate with site visitors?

House of Carillon/hoconline.co.uk may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages and postal mail.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@hoconline.co.uk or send us mail to: House of Carillon Heart of the Shires Shopping Village Northamptonshire NN7 4LB.

Your details will never be passed onto any third parties for the purposes of marketing. We give you the option to voluntarily sign up for emails about House of Carillon/hoconline.co.uk, however should you wish to unsubscribe at any time then you can let us know through our contact form online, through the unsubscribe link on our emails or you can ring us direct.

Any personal data you provide us with will be treated as confidential in accordance with the Data Protection Act 1998 and will not be passed onto any 3rd parties.

These Terms & Conditions do not affect your statutory rights.

www.hoconline.co.uk is operated by House of Carillon

House of Carillon is a trading name of Kiya Design Limited

Registered Address: 65 Deans Street Oakham LE15 6AF

Company Number: 10023442

VAT Number: GB235653209

Cookies we use on our website are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site.

We use the Wix platform, Wix uses cookies for important reasons, such as:

To provide a great experience for our visitors and customers.
To identify our registered members (users who registered to our site).
To monitor and analyze the performance, operation and effectiveness of Wix's platform.
To ensure our platform is secure and safe to use.

You can find out more about cookies by searching online or using websites such as All About Cookies.

The graphic content of this web site is protected by copyright and any unauthorised use is an infringement of that legal copyright. Graphic content includes all photographic images, text content and video.

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